Refund and Returns Policy

Refund and Returns Policy for Sound Theatres

At Sound Theatres, customer satisfaction is our priority. This Refund and Returns Policy outlines the terms for returning products and requesting refunds.

1. Returns Eligibility

• Items must be returned within 7 days of delivery.
• Products must be unused, in original condition, with all tags, packaging, and accessories included.
• Non-returnable items: Customized products, gift cards, and items marked as final sale.

2. Return Process

• Contact us at support@soundtheatres.com or +91 98173 71607 to initiate a return.
• Provide your order details and reason for the return.
• Once approved, ship the product to the address provided by our team.
• Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

3. Refunds

• Refunds will be processed after we inspect the returned item.
• Approved refunds will be issued to your original payment method within 7-10 business days.
• Shipping charges are non-refundable unless the return is due to our error.

4. Exchange Policy

• Exchanges are allowed for defective or damaged items only.
• Notify us within 48 hours of delivery for an exchange request.

5. Damaged or Defective Items

• If your product arrives damaged or defective, contact us immediately at support@soundtheatres.com with images of the issue.
• We will provide a replacement or refund after verifying the issue.

6. Cancellation Policy

• Orders can be canceled within 24 hours of purchase for a full refund.
• After 24 hours, cancellation requests may not be accommodated if the order has been processed or shipped.

7. Contact Us

For any questions or assistance regarding refunds or returns, please contact:

• Phone: +91 98173 71607
• Email: support@soundtheatres.com

Thank you for shopping with Sound Theatres. We strive to ensure a seamless shopping experience for you!